FAQ

1) What delivery options do you utilize?

Larger items are sent via DPD Local or Yodel courier, while lighter products are transported by Royal Mail Services.

2) How long will I have to wait for my orders to arrive?

We aim to deliver your item within 2 working days from the date of purchase if you select our basic service (FREE on purchases over PRICE). Free delivery is a non-guaranteed service and, while it usually takes 24 to 48 hours, it may take longer – as stated by Royal Mail. If your purchase is more than PRICE, DPD will deliver it on the Local Next Day Service for free.

If you want your goods even faster, please choose our Enhanced 24-hour delivery service for PRICE on your purchase. This is something we assure you will receive the next day. Selecting the Interlink Next Day option implies additional communication for delivery, with a one-hour delivery window if you pick the Extra Fast Delivery option.

Customers have different needs, and we’re happy to provide the best possible solution for each one. We offer outstanding value for money with both delivery services, and our clients are very satisfied with the speed of delivery.

To ensure that our delivery arrives the next day, all purchases must be made by 4 p.m. Orders placed after 4 p.m., however, will not be shipped until the following day to allow for pick and packing in time for our courier pickups in the afternoon.

If you go to ‘My Account’, ‘My Orders,’ select the correct order, and then look at the ‘Deliveries’ tab for tracking information, you’ll see that the tracking number and details will help you progress your purchase. Alternatively, email or contact us for further information regarding your package.

3) My item arrived damaged. What should I do?

In the unlikely event that your package is damaged, please notify the courier or us when signing for it, and have them return it to us immediately. If it doesn’t arrive or incorrect items are delivered, you must tell us within 7 days of placing your order, or we may not be able to correct it. Please submit a photograph of your invoice, box, and contents to EMAIL where we will be able to address the problem. We will not be able to accept claims any further if the goods or packaging have been discarded. If we request that you return your damaged item within 14 days of receiving a returned label, please do so. Damage claims received after the period will not be handled.

4) What are your policies on returns?

Customers are the most important aspect of our company, therefore we take great pleasure in making sure that they are completely satisfied with their purchases and delighted with our delivery and customer service. We will replace any faulty goods or refund you in full if there is a fault. Please return goods via recorded delivery within 7 days to ensure their safe arrival, and include a note with the shipment indicating when you bought it, as well as your name, address, and contact information so we can locate that order record.

All returns must be made in the original, unopened packaging. We cannot accept it back as it is then unsalable if you’ve opened it up, tried a few times and didn’t like it or want something different. You may check on ‘My Account’ and ‘My Orders’ for any refunds that have been given to you.

5) Do you ship to Europe?

We provide delivery to a wide range of European nations, and the details, including delivery fees, may be found on the Delivery and Returns page.

6) What steroid is right for me?

We get that it’s tough to choose from the hundreds of choices when you’re new to anabolic. To help out our customers we offer free advice via email and phone – if you’re not sure what’s right for your goals (adding muscle, reducing body fat, improving athletic performance or something else), please call or email us and we’ll be more than happy to help you with your diet and regime. We’re not going to try to sell you the most expensive thing we have, but offer good, honest advice based on the years of experience we have. We want a customer for life, not just a single sale.

7) What are the payment methods?

For on-site purchases, we offer two separate payment options. We accept PayPal and card payments through Klarna for this reason. For additional information regarding both of these payment solutions.